Frequently asked questions

A&V LEATHER INC offers accessories for tech gadgets such as iPhone cases,  Apple Watch straps, and a range of small leather goods including cardholders, glasses cases, long wallets , wallets, gift set , keychain , bracelets , Accessories are crafted with a variety of genuine leathers.

A&V LEATHER INC leather goods are produced at the workshop located in New York, USA. Orders placed at leatherav.com are shipped from the workshop in New York, USA.

A&V LEATHER INC guarantees the authenticity of all products sold on leatherav.com . Expert artisans craft A&V LEATHER INC products from highest-grade natural materials with extreme care and quality standards. All items are crafted in New York, USA , following the methods of traditional leather-making.

Leather is a natural material which may change its color, get softer, and acquire a patina over time. It should be protected from humidity, overexposure to light or heat. It is not recommended to use manufactured leather care products. The best way to care for your leather accessory is to wipe it with a clean soft and microfiber cloth. For more care tips please read the Materials & Care page.

The images of products shown at leatherav.com should accurately represent the actual colors and leather patterns.

However, the colors may have shade variations. The screen setting of your device may cause these variations, or they may occur during leather treatment and dyeing processes.

The scale patterns shown on leatherav.com differ from the final products. This is because each genuine hide has a unique pattern. There are smaller and larger scales throughout the hide's stretch. Since one hide is generally used to craft multiple items, the exact cut for your products may differ from the images shown on the website.

If you wish to order two different items in the same type of leather, leather pattern, and shade, please contact the Customer Service team at info@leatherav.com

Please contact our Customer Service by email info@leatherav.com or leave a message through the Contact Us section and our Customer Service team will gladly assist you.

Sustainable production is a crucial issue for the industry. At A&V LEATHER INC , we are committed to sustainable manufacturing practices and partner only with certified suppliers who conform to the ethical use of natural resources.

We accept major credit and debit cards (Visa, MasterCard) and Apple Pay,PayPal. American Express and Discovery cards are not accepted for payment.

If your payment is declined, please contact your bank or service provider for assistance.

Only one payment method is accepted per order.

After the order is placed and payment is processed, you will receive an order confirmation email with your order's details. If you have received an order confirmation email, your order was placed successfully.

Changes to an order can be made within 24 hours of purchase. After 24 hours of purchase, the order is sent to production, and it is impossible to change it. Please email at info@leatherav.comwith the order number and a detailed description of the required changes.

Once an order is placed, it can be canceled within 24 hours of purchase. To cancel your order within 24 hours of purchase, email us at info@leatherav.com .

In some cases, depending on the local Customs office laws of the destination country, import duties and taxes may apply and are to be paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees. Additional documents may be required for some orders and can delay the delivery.

Import duties and taxes do not apply for orders shipped within USA .

For more information, please contact your local Customs office.

If payment fails for some reason at checkout, you might try using another payment method. If payment issues still occur, please email us at info@leatherav.com with the details of your order. Our Customer Service team will gladly assist you.

A&V provides international shipping for all orders placed at leatherav.com

Orders are delivered worldwide by USPS courier service. The shipping cost is calculated at checkout. The shipping time depends on your location.

When your order is scanned, you will receive an email notification containing a tracking number of your order.

 Please note that in some cases, Customs procedures may delay the original shipping time frame.

Delivery with USPS may vary depending on the destination country and purchased item.

Shipping to the U.S. 3 - 5 business days.

Items marked as Made to Order are dispatched to the courier service within up to 45-60 business days.

Shipping information for Pre-Order items is available on their product pages.

For The European Union countries, it is not possible to change shipping addresses between the countries.It is possible to change the address to another one in the same European Union country if needed.

 For the USA, Canada, Brazil, Switzerland, Japan, Indonesia, and Thailand, it is not possible to change shipping addresses within these countries.

If you need to modify your shipping or delivery information after an order has been placed, please contact us as soon as possible at leatheravshop@gmail.com . Once your order has been shipped, it is not possible to modify the shipping or delivery information.

In case an item is accepted as faulty, the cost of delivery is covered by A&V LEATHER INC .

A&V LEATHER INC operates as an online store with goods available only at leatherav.com.

For corporate Offer, follow this link and place your order https://leatherav.com/pages/custom  . We will gladly assist you with the order.

For wholesale orders, follow this link https://leatherav.com/pages/custom.

We will gladly assist you with the order.

To get in touch with our P.R. department, please email us at info@leatherav.com . We will make sure our team member reverts to you.

We will respond to your email within 24 business hours, Monday to Friday, from 10 am to 6 pm CET (Central European Time).

Client Service Bank Holidays are:

• New Year's (December 31st and January 1st)

• Easter• Easter Monday

• Labor Day (May 1st)

• Christmas Day